Process Structuring

Process is defined by ISO/Q9001-2000 as "that which transforms inputs to outputs." ISO "promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements." ISO further states: "The application of a system of processes within an organization, together with the identification and interactions of these processes and their management, can be referred to as the 'process approach'."

Process Structuring is the key to insuring the shortest distance and time between a customer's need and the satisfaction of that need.

The advantages and benefits of implementing Process Structuring (PS) in
any organization are numerous; a few are listed below:

PS formalizes best practices
PS documents valuable worker experience so it is not lost
PS reduces turnover of good people
PS enables average people to perform at a much higher
level of excellence
PS is embraced by all the people executing it (if they
were properly involved in the creation of it)
PS becomes written instructions on what needs to be done and in
the proper sequence
PS is the basis of your training curriculum
PS is the "objective" portion of a Job Description
PS eliminates costly duplication
PS transcends departmental roadblocks
PS documents the path to customer satisfaction, both
internal and external customers
PS increases speed of product or service throughput
PS is the basis to create meaningful measurements and reports
PS is the building block of your business platform
PS links your vision, mission and guiding principles with the
actions required to satisfy your customer
PS sets up the ability to do accurate cost accounting
PS increases the effectiveness of every department and
the entire company
PS increases NET PROFIT

Contact Holeton Consulting today to learn how Process Structuring can enhance your business and your net profits!

Holeton Consulting
3133 Sahalee Drive West
Sammamish, WA 98074
Tel 425-836-8383
Fax 425-836-3129
E-mail bert@holeton.com

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